Probable cause:

• Excessive organics in water
• Improper sanitization
• Low pH

Solution:

• Shock spa with sanitizer
• Add sanitizer
• Adjust pH with FreshWater pH/alkalinity Up to recommended range

Probable cause:

• Chloramine level too high
• Low pH

Solution:

• Shock spa with sanitizer
• Adjust pH with FreshWater pH/alkalinity Up to recommended range

Probable Cause:

• Bacterial or algal growth

Solution:

• Shock spa with sanitizer – if problem is visible or persistent, drain, clean and refill the spa

Probable cause:

• Buildup or oils and dirt

Solution:

• Wipe off scum with clean rag – if severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa

Probable cause:

• High pH
• Low sanitizer lever

Solution:

• Shock spa with sanitizer, and adjust pH with FreshWatr pH/alkalinity Down to recommended range
• Shock spa with sanitizer, and maintain sanitizer level

Probable cause:

• Low pH
• Low sanitizer lever

Solution:

• Adjust pH with FreshWater pH/alkalinity Up
• Shock spa with sanitizer, and maintain sanitizer level

Probable cause:

• Unsanitary water
• Free chlorine level above 5 ppm

Solution:

• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use

Probable cause:

• Total alkalinity and/or pH too low
• High iron or copper insource water

Solution:

• Adjust total alkalinity and/or pH with FreshWater pH/alkalinity Up
• Use FreshWater Stain & Scale to inhibit metals

Probable cause:

• Total alkalinity and/or pH too high
• High calcium content in water

Solution:

• Adjust total alkalinity and pH with FreshWatr pH/Alkalinity Down – if scale requres removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa. Add FreshWater Stain & Scale and balance the water using FreshWater pH/alkalinity Up or FreshWater pH/alkalinity Down.

Download FAQ page here!